FAQ / Contact
Q & A's
HOW DO I GET FREE SHIPPING ON MY ORDER?
Orders over $300 receive free shipping!
WHEN WILL I RECEIVE MY ORDER?
Orders are generally processed within 1–3 business days of being placed. We do not ship perishable items on Friday, they are shipped the following Monday.
Once your order has shipped:
Ground Orders: 2-7 Business Days.
Express Orders: Next business day for most addresses.
HAS MY ORDER SHIPPED?
Once your order ships you will receive a confirmation email. This email will contain a tracking number, this number will have the most up to date information on your delivery status.
SHIPPING CHARGES & TRACKING
Shipping charges are based upon the weight of your order, and are calculated at the time of purchase. Due to their perishable nature, certain products may only ship via overnight delivery. Once your package has left our warehouse you will receive an email with your tracking number. Please keep this number for your records as you will be able to use the tracking number to monitor when your package will be delivered.
WHAT DO I DO IF MY PRODUCT SHOWS UP DAMAGED?
If you receive any broken/spoiled items, please take pictures right away and contact Customer Care within 24 hours of the arrival, they will help you with the next steps.
THERE IS A BUG ON MY WILD MUSHROOM.
It is not uncommon to find the occasional bug on a wild mushroom, simply wipe it off and know that the mushroom is still perfectly safe and delicious to eat.
WHAT COUNTRIES DO YOU SHIP TO?
We currently accept online orders from the United States. Any orders for Canada should be placed on our Canadian Website, click the following link to direct yourself: www.mikuniwildharvest.ca
Currently we only offer shipping to addresses in the United States and Canada. We do have distributors in other areas of the world so please get in touch with us and we will try to connect you with them.
WHY WAS MY CREDIT CARD DECLINED?
A credit card transaction can be declined for several reasons, here are the most common:
Incorrect credit card number or expiration date
• Insufficient funds
• Billing address and or postal code does not match address on file with credit card company
• Bank or credit card company is experiencing technical issues
• If a large number of online purchases are made in a short period of time, some banks will reject some of the charges as a fraud prevention measure.
WHOLESALE INQUIRY
Contact us below & we'll set you up with an account manager to help you explore our vast selection of ingredients available for distribution. Make sure to provide your company information. We will have an account manager reach out to begin the account set up process.